Terms of Service

01Agreement to these terms

These Terms of Service govern your access to and use of the RMS Automation platform, including the web application, the mobile application, the API, and any reports or exports produced by them (together, the Service). The Service is operated by RMS Automation LLC (we, us).

By creating an account, accessing the Service, or clicking to accept these terms, you agree to be bound by them. If you are accepting on behalf of a company, you represent that you have authority to bind that company, and you means that company.

If you do not agree to these terms, do not use the Service.

02Accounts and access

You must provide accurate registration information and keep it current. You are responsible for all activity that occurs under your account, including activity by your employees and subcontractors.

Each subscription seat is licensed to one named individual. Seats may be reassigned when someone leaves your company, but they may not be shared concurrently.

Keep your credentials confidential. Tell us promptly at legal@rmsautomation.com if you believe an account has been compromised.

03Subscriptions, billing and renewal

Paid plans are billed in advance on a monthly or annual cycle and renew automatically until cancelled. Prices are stated on our pricing page and are exclusive of applicable taxes.

You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. Except where required by law, fees already paid are non-refundable.

Plans include a monthly allowance of AI-assisted processing — form scanning, nameplate reading, and document extraction. If you reach the allowance, you can purchase a top-up or upgrade. Forms, editing and PDF export continue to work regardless of allowance.

We may change prices with at least 30 days' notice before the change applies to your next renewal.

04Your data and your content

You own your content. Test records, photographs, uploaded studies, customer details, letterhead, report output and any other material you put into the Service remain yours.

You grant us a limited, non-exclusive licence to host, process, transmit and display that content solely to operate and support the Service for you — including sending it to the AI subprocessors that perform extraction. This licence ends when you delete the content or close your account.

We do not use your content to train foundation models, and we do not sell it.

You can export your data at any time. See the Security & Data page for retention and deletion timelines.

05Professional responsibility and the limits of automation

This section matters more than any other in this agreement. Read it carefully.

The Service assists with the preparation of electrical testing documentation. It extracts, formats, calculates and organises data. It does not perform testing, it does not inspect equipment, and it does not certify anything.

AI extraction is not guaranteed to be accurate. Handwriting recognition, nameplate reading and document extraction can misread values. The Service presents extracted values for your review precisely because they must be reviewed.

You are solely responsible for verifying every value, reading and setting before you rely on it, sign it, or deliver it to a customer. Sign-off within the Service is your professional attestation, not ours.

References to NETA ATS-2023 or other standards indicate the template the form follows. They are not a certification, endorsement, or confirmation of compliance by us or by NETA. Compliance remains determined by the qualified person performing and reviewing the work.

Nothing in the Service is a substitute for a licensed, qualified electrical professional exercising independent judgement.

06Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these terms. In summary, you may not reverse engineer the Service, resell access, circumvent usage limits, upload unlawful or malicious material, or use the Service to produce documentation you know to be false.

07Intellectual property

We retain all rights in the Service — the software, the form templates, the extraction pipeline, the interface and the RMS Automation marks. These terms grant you a licence to use the Service, not any ownership of it.

Feedback you send us may be used without restriction or obligation.

08Third-party services

The Service depends on third parties for hosting, payment processing and AI inference. Their availability is outside our control. We remain responsible for our own obligations to you, and we vet subprocessors as described in the Privacy Policy.

09Availability

We aim for continuous availability but do not warrant uninterrupted service. We may perform maintenance, and will give advance notice of planned downtime where practical.

10Disclaimers

Except as expressly stated, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

We do not warrant that extraction will be error-free, that output will meet any regulatory requirement, or that the Service will satisfy any obligation you owe a third party.

11Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data or business interruption, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these terms or the Service is limited to the amounts you paid us in the twelve months preceding the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited, including for fraud, wilful misconduct, or death or personal injury caused by negligence.

12Indemnity

You will defend and indemnify us against third-party claims arising from your content, your use of the Service in breach of these terms, or your professional work product — including any claim that documentation you produced or signed off was inaccurate or non-compliant.

13Suspension and termination

You may stop using the Service and close your account at any time.

We may suspend or terminate access if you materially breach these terms, if your payment fails and remains unresolved, or if your use creates legal or security risk. Where reasonable we will give notice and an opportunity to cure.

On termination, your right to use the Service ends. You may export your data during the retention window described in Security & Data, after which it is deleted.

14Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email or in-product. Continued use after the effective date means you accept the revised terms. The date at the top of this page always reflects the current version.

15Governing law and disputes

These terms are governed by the laws of the State of South Carolina, United States, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located there.

Before filing, please contact us at legal@rmsautomation.com — most disputes are resolved faster that way.

16General

These terms, together with the policies referenced in them, are the entire agreement between us. If a provision is unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver. You may not assign this agreement without our consent; we may assign it in connection with a merger or sale of assets.

Questions: legal@rmsautomation.com.